FestaVibe Supplies Privacy Policy

This Privacy Policy (“Policy”) outlines how FestaVibe Supplies (“we,” “us,” or “our”) collects, uses, stores, discloses, and protects the personal information of users (“you” or “your”) who access or use our website (festavibe.com) and any associated services, including but not limited to online shopping, account registration, and customer support (collectively, the “Services”). We are committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA) and the California Consumer Privacy Act (CCPA) for users in California. By accessing or using our Services, you acknowledge that you have read, understood, and agree to the terms of this Policy.

1. Information We Collect

We collect two categories of information about you: personal information (information that identifies or can be used to identify you) and non-personal information (information that cannot reasonably be linked to you).

1.1 Personal Information

We may collect personal information directly from you when you interact with our Services, such as when you register an account, place an order, subscribe to our newsletter, contact customer support, or participate in surveys. The types of personal information we may collect include:

• Contact information: Full name, email address, phone number, shipping address, and billing address;
• Account credentials: Username, password (stored in encrypted form), and security questions/answers;
• Payment information: Credit card number, debit card number, or other payment details (processed and stored by our third-party payment processors, not by FestaVibe Supplies);
• Order information: Purchase history, product preferences, and order fulfillment details;
• Communication information: Content of emails, chat messages, or other communications you send to us;
• Marketing preferences: Information about your subscription to our marketing materials and your preferences for receiving promotional communications.

1.2 Non-Personal Information

We may collect non-personal information automatically when you use our Services, either directly or through third-party analytics tools. This information helps us improve the functionality and user experience of our website. Types of non-personal information include:

• Technical information: IP address, browser type and version, operating system, device type, and internet service provider;
• Usage information: Pages visited on our website, time spent on each page, links clicked, search queries, and referral sources;
• Aggregated data: Statistical information about user behavior, such as average order value or most popular product categories, which is anonymized and cannot be linked to individual users.

2. How We Use Your Information

We use your personal information for legitimate business purposes that are consistent with your expectations and applicable laws. The primary uses of your information include:

2.1 To Fulfill Orders and Provide Services

We use your contact and order information to process and fulfill your purchases, including shipping products to your address, sending order confirmations and delivery updates, and handling returns or exchanges.

2.2 To Manage Your Account

If you create an account with us, we use your information to maintain your account, verify your identity, and provide you with access to account features such as order history, saved addresses, and wishlists.

2.3 To Communicate With You

We may use your contact information to communicate with you about your account, orders, or customer support inquiries. We may also send you promotional communications (such as newsletters, discount offers, or new product announcements) if you have opted in to receive them. You can unsubscribe from promotional communications at any time by clicking the “unsubscribe” link in the email or contacting us at kateshabell468@gmail.com.

2.4 To Improve Our Services

We use non-personal and aggregated information to analyze user behavior, identify trends, and improve the design, functionality, and content of our website. This may include optimizing product recommendations, enhancing search features, and fixing technical issues.

2.5 To Ensure Security and Prevent Fraud

We use your information to monitor and prevent fraudulent activities, unauthorized access to our Services, and other security threats. This may include verifying payment details, checking for unusual account activity, and complying with anti-fraud regulations.

2.6 To Comply With Legal Obligations

We may use or disclose your personal information to comply with applicable laws, regulations, legal processes, or government requests (such as subpoenas or court orders).

3. How We Store and Protect Your Information

We take the security of your personal information seriously and implement appropriate technical, administrative, and physical measures to protect it from unauthorized access, disclosure, alteration, or destruction.

3.1 Storage Practices

Your personal information is stored on secure servers hosted by reputable third-party service providers. We only retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law. Once your information is no longer needed, we securely delete or anonymize it.

3.2 Security Measures

Our security measures include, but are not limited to: (i) encryption of sensitive data (such as payment information) using industry-standard protocols (e.g., SSL/TLS); (ii) secure password hashing for account credentials; (iii) access controls that limit access to personal information to authorized personnel only; (iv) regular security audits and updates to our systems; and (v) training for our employees on data protection best practices.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we continuously evaluate and update our security measures to minimize risks.

4. Sharing and Disclosure of Your Information

We do not sell your personal information to third parties for marketing purposes. We may share your information with the following categories of third parties, but only for the purposes outlined in this Policy:

4.1 Service Providers

We engage third-party service providers to assist with the operation of our Services, such as payment processors (e.g., PayPal, Stripe), shipping carriers (e.g., UPS, FedEx), email marketing platforms (e.g., Mailchimp), and analytics tools (e.g., Google Analytics). These service providers are only given access to the personal information necessary to perform their services and are contractually obligated to protect your information and use it only as directed by us.

4.2 Business Partners

We may share your information with trusted business partners for joint promotional activities, but only if you have opted in to receive such communications. For example, if we partner with a party planning service to offer a discount, we may share your contact information with them only if you have agreed to participate in the promotion.

4.3 Legal and Safety Disclosures

We may disclose your personal information if we believe in good faith that such disclosure is necessary to: (i) protect the rights, property, or safety of FestaVibe Supplies, our employees, or other users; (ii) prevent or investigate possible wrongdoing in connection with the Services; (iii) comply with a legal obligation; or (iv) respond to emergency situations.

4.4 Business Transfers

In the event of a merger, acquisition, sale of assets, or other business transfer, your personal information may be transferred to the new owner or operator of the business. We will notify you via email or a prominent notice on our website prior to such a transfer, and we will ensure that the new owner complies with the terms of this Policy.

5. Your Rights Regarding Your Information

Depending on your location, you may have certain rights regarding your personal information under applicable data protection laws. We respect these rights and will respond to your requests in a timely manner.

5.1 Right to Access

You have the right to request access to the personal information we hold about you, including details about how we collect, use, and disclose your information.

5.2 Right to Correction

If your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. You can also update your account information directly by logging into your account on our website.

5.3 Right to Erasure

You have the right to request that we delete your personal information, subject to certain exceptions (e.g., if we need to retain the information to comply with legal obligations or fulfill a contract with you).

5.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances, such as if you dispute the accuracy of the information or object to our use of it.

5.5 Right to Data Portability

You have the right to request a copy of your personal information in a structured, machine-readable format, which you can then transfer to another data controller.

5.6 Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes at any time. You may also object to processing based on legitimate interests, unless we can demonstrate compelling legitimate grounds for the processing that override your interests.

5.7 How to Exercise Your Rights

To exercise any of these rights, please contact us at kateshabell468@gmail.com with your request. We may ask you to provide proof of identity to verify that you are the owner of the personal information in question. We will respond to your request within 30 days, and we will notify you if we need additional time to process your request (up to an additional 30 days, where permitted by law).

6. Cookies and Similar Technologies

We use cookies and similar tracking technologies (such as web beacons and pixels) to enhance your experience on our website, analyze usage patterns, and personalize content and advertisements.

6.1 Types of Cookies

• Essential cookies: These cookies are necessary for the basic functionality of our website, such as enabling you to log into your account, add products to your cart, and complete purchases. They cannot be disabled.
• Analytics cookies: These cookies collect information about how you use our website, such as which pages you visit and how long you stay on each page. This helps us improve the website and optimize user experience.
• Marketing cookies: These cookies track your browsing activity to deliver personalized promotional content based on your interests. They may also be used to measure the effectiveness of our marketing campaigns.

6.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, but please note that disabling essential cookies may prevent you from using certain features of our website. For more information on how to manage cookies, please refer to your browser’s help documentation.

7. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or partner websites. This Policy does not apply to these third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit before providing them with your personal information.

8. Children’s Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will promptly delete that information. If you believe that we may have collected information from a child under 13, please contact us at kateshabell468@gmail.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technological developments. When we make changes, we will revise the “Last Updated” date at the bottom of this Policy and post the updated Policy on our website. We encourage you to review this Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after the updated Policy is posted constitutes your acceptance of the changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:

Email: kateshabell468@gmail.com